Feel Regulated,
Radiant &
Reconnected.

At Ritual & Remedy, your privacy is important to us. We are committed to protecting your personal and health information and handling it with care, confidentiality, and respect.

Any information you provide is collected solely for the purpose of delivering our services, communicating with you, processing appointments and orders, and meeting our professional, legal, and regulatory obligations.

We will never sell, rent, or trade your personal information to third parties. Information may only be disclosed where required by law, with your consent, or where necessary to facilitate your care.

We take reasonable steps to ensure your information is stored securely and protected from unauthorised access, misuse, loss, or disclosure. However, while every effort is made to safeguard your data, no method of transmission over the internet can be guaranteed to be completely secure. By using our website and services, you acknowledge and accept the inherent risks associated with online communications.

If you have any questions regarding our privacy practices, please contact us at:
Email: ritualandremedynaturopathy@gmail.com

General Terms

By using this website, booking a consultation, or purchasing products through Ritual & Remedy, you agree to these Terms & Conditions.

Ritual & Remedy reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon publication on this website.

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We make every effort to ensure information, pricing, and product availability are accurate; however, errors may occasionally occur and are subject to correction.

Consultations & Health Information

Information provided through this website, consultations, educational resources, blog articles, social media content, or recommendations is intended for educational purposes only and is not a substitute for medical advice, diagnosis, or treatment.

Naturopathic care is complementary to conventional healthcare. Clients are encouraged to maintain a relationship with their GP and relevant healthcare providers.

You should not discontinue prescribed medications or medical treatment without consulting your prescribing practitioner.

Products

Ritual & Remedy sources products from reputable suppliers that meet Australian quality and safety standards. Product information, ingredient lists, and images are supplied by manufacturers and distributors and, while believed to be accurate, cannot be guaranteed.

If you require clarification regarding any product, please contact us before purchasing.

Payment Terms

Consultations and products must be paid in full at the time of booking or purchase unless otherwise agreed.

Orders are confirmed once payment has been successfully processed. A receipt and confirmation email will be provided.

Shipping & Delivery

Orders are dispatched within Australia using Australia Post or other nominated courier services.

Estimated delivery times are provided as a guide only and may vary depending on location, carrier delays, weather events, or circumstances beyond our control.

Once your order has been dispatched, tracking details will be emailed to you.

Returns & Refunds

If you change your mind, unopened and unused products may be returned within fourteen (14) days of receipt, provided they remain in their original saleable condition.

Return postage costs for change-of-mind purchases are the responsibility of the customer.

Refunds will be issued to the original payment method once returned goods have been received and inspected.

Faulty or Damaged Goods

If your order arrives damaged, faulty, or incorrect, please contact us within seven (7) days of receiving your order and provide photographs where possible.

Remedies will be provided in accordance with Australian Consumer Law.

Limitation of Liability

To the fullest extent permitted by law, Ritual & Remedy shall not be liable for any loss, damage, cost, or expense arising from the use of this website, products, services, linked websites, or information provided.

Nothing within these Terms & Conditions excludes your rights under Australian Consumer Law.

Copyright

All content on this website, including text, branding, graphics, images, educational resources, and downloadable materials, remains the intellectual property of Ritual & Remedy unless otherwise stated.

No material may be copied, reproduced, published, distributed, or used without prior written permission.

What Happens During My Initial Consultation?

Your consultation is designed to uncover the underlying factors contributing to your health concerns. During your appointment, we will explore:

• Your current health concerns and goals
• Medical history and previous treatments
• Medications and supplements
• Diet and lifestyle habits
• Digestive, hormonal, nervous system and other body systems
• Pathology results and functional testing where relevant

My approach is evidence-informed and personalised, with a strong focus on identifying root causes and creating practical, sustainable treatment plans.

How Often Will I Need Follow-Up Appointments?

The frequency of follow-up consultations depends on your health goals, the complexity of your condition, and how your body responds to treatment.

Most clients begin with a follow-up appointment within 4-6 weeks of their initial consultation.

Appointment Cancellation Policy

To provide the highest level of care to all clients, we kindly request a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.

Late cancellations, missed appointments, or changes made within 48 hours of your scheduled consultation may incur the full consultation fee.

By booking an appointment with Ritual & Remedy, you acknowledge and agree to this policy.